4dtoto Privacy Policy — Protection of Malaysian Users' Information
4dtoto takes the privacy of every user seriously. This policy explains what information we collect, how it is used, how it is protected and the rights available to you as a user of our platform in Malaysia.
This Privacy Policy applies to all users of the 4dtoto platform. Last updated: 2026.
Information We Collect
When you register and use the 4dtoto platform, we collect various types of information necessary to provide a secure, efficient and relevant service. The information collected falls under the following categories:
Account & Identity Information
When you create an account, we request your full name, date of birth, phone number, email address and relevant identification details. This information is used to verify your identity, prevent fraud and ensure only eligible individuals can access the platform's services.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your payment method, such as bank account numbers, eWallet details and transaction records. We do not store credit or debit card numbers directly — payment processing is handled through secure, regulated systems.
Device & Browser Data
When you access the platform via smartphone, tablet or computer, we automatically record your IP address, device type, operating system, browser version, screen resolution and login session data. This information helps us detect unauthorised access and optimise platform performance across different devices.
Usage Data & Activity
We record in-platform activity including games played, session duration, betting history and transactions. This data is used for security purposes, dispute resolution and service improvement.
Purpose of Data Use
Information collected by 4dtoto is used for legitimate and transparent purposes. We do not use user data for any purpose beyond the scope stated in this policy without obtaining your consent first.
Your information is used for the following purposes:
- Processing account registration and verifying user identity in accordance with Malaysian legal requirements.
- Processes deposits, withdrawals, and financial transactions in Malaysian Ringgit (MYR).
- Providing customer support and resolving any complaints or disputes.
- Detecting and preventing fraud, money laundering and unlawful activity.
- Sending important notifications related to your account, security or policy updates.
- Analysing usage patterns to improve platform design and user experience.
- Complying with applicable legal obligations and regulatory requirements.
4dtoto will not sell users' personal information to any third party for marketing purposes without the explicit consent of the user concerned.
Cookies & Session Tracking
The 4dtoto platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferred language and display settings so you do not need to reconfigure them each time you visit the platform.
- Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.
- Analytics Cookies: Collecting aggregated usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality or require you to log in more frequently.
Data Storage & Third-Party Sharing
Data Retention Period
4dtoto retains users' personal information for as long as your account is active or as needed to provide our services. Following account closure, we may retain certain records for a period prescribed by Malaysian law for audit, dispute resolution or reporting obligations.
Data Security
We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure. These measures include SSL encryption for all data in transit, strict internal access controls and regular security audits. However, no system can guarantee absolute security — you are also responsible for keeping your account password confidential.
Third-Party Sharing
4dtoto does not share users' personal information with third parties except in the following limited circumstances:
- Payment processors required to complete your financial transactions.
- Technology service providers that assist in platform operations, subject to strict confidentiality agreements.
- Government authorities or law enforcement when required under Malaysian law.
- In the event of a business merger or acquisition, where users will be notified in advance.
User Rights & How to Contact Us
As a 4dtoto user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support channels.
If your information is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your details.
You may request the deletion of certain information, subject to our legal obligations to retain specific records as required.
To submit any enquiry, request or complaint regarding this Privacy Policy, please contact the 4dtoto support team by email at: [email protected]. You may also visit the FAQ us for answers to frequently asked questions. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
4dtoto reserves the right to update this Privacy Policy from time to time in line with changes in law, technology or business practices. Users will be notified of any significant changes via the platform or email. Continued use of the platform after such notice constitutes acceptance of the updated terms.